The Professional Services Manager will report into the Director of Professional Services. The PSM will work on new client initiatives while also supporting existing clients to ensure the highest standard of service, quality and satisfaction of our loyal customers.

The PSM will also develop new solutions and nurture relationships with existing clients.

A successful candidate has developed their talent within a professional services, technical account management, product support or sales engineering role. They possess a strong sense of responsibility, are flexible, dedicated to quality and enjoy collaborating with clients and are able to expresses themselves clearly and directly in small and large forums.

Responsibilities:

• Support Sales in communicating Maxifier’s value proposition that it best satisfies a prospect/client’s needs in terms of quality and delivery.

• Conduct product presentations, demonstrating how a product meets client needs.

• Provide client technical account management and product education.

• Design and implement custom technology solutions to satisfy client or partner requirements as necessary.

• Onboarding of new clients and guiding them through the implementation process- working closely with Engineering and Operations in the process.

• Accurately represent client feature and service requests internally – act as strong liaison with other members of the Sales, Product, Engineering and Operations teams.

• Create and maintain training, learning, and skill enhancement processes for Maxifier’s clients.

• Develop new business opportunities within the accounts by identifying client needs and translate them into business cases for the Maxifier Product Development team.

• Gather and interpret customer requirements to define new customer requests and communicate to Product/Engineering.

• Act as the subject matter expert to clients and prospects regarding all Maxifier products and services.

• Analyze and quantify the return on investment for Maxifier’s customers.

Requirements:

• A minimum of 4+ years of experience in business process, business analysis, financial analysis, sales engineering or operation programs.

• A thorough understanding of the digital media ecosystem, ad operations, yield optimization platforms, ad serving platforms, and analytics.

• Strong organizational, project management skills and capacity to articulate technological approaches.

• Ability to manage projects across functional resources.

• Ability to work collaboratively in a global, virtual environment.

• Experience analyzing data to generate clear proposals and presentations.

• Demonstrated ability to understand business issues, apply solutions to solve the issues and define the resulting value proposition with a strong customer focus.

• Diligent work ethic. Must be self-motivated and able to take the initiative to get the job done.

• Excellent listening, presentation, written and verbal communication skills.

• Comfortable working in a fast-paced, demanding, and fun entrepreneurial environment.

• Familiarity with scripting languages (Perl, PHP, JavaScript a big plus, etc.) and database management systems (MySQL, Postgres, Oracle, etc.)

• Must be able to travel 40-60% of the time (frequent day trips, semi-regular overnights and international travel will be required)

Education:

• BA/BS in Engineering, Mathematics, Computer Science, or any analytical/ quantitative discipline.

Compensation and Benefits:

The appropriate leadership candidate will be highly compensated with a generous base salary, bonus, equity and excellent benefits.